International students - Student policies and information

ANIBT Student Policies and Documents

Student Request Documents

New anouncement for International Students Compliants procedure

The Overseas Students Ombudsman is a new external complaints and appeals mechanism available to all private registered education providers (except South Australia: explained below) and current - or intending - overseas students under standard 8 of the National Code 2007.  

The Overseas Students Ombudsman will investigate complaints at no cost to the provider or student. 

The legislation establishing the Overseas Students Ombudsman passed on 21 March 2011 and came into effect on  9 April 2011.

 What do I need to know?

 The Overseas Students Ombudsman can investigate complaints about action taken by private providers in connection with overseas students. Complaints might, for example, be about:

  • refusing admission to a course
  • fees and refunds
  • course or provider transfers
  • course progress or attendance
  • cancellation of enrolment
  • accommodation or work arranged by a provider
  • incorrect advice given by an education agent.

 The Overseas Students Ombudsman cannot investigate complaints about:

  • public providers (which are already covered by the State and Territory Ombudsman)
  • domestic Australian students
  • students from overseas who are not on a student visa (e.g. students studying on a visitor, working holiday or temporary business visa).
  • providers in South Australia because the Office of the Training Advocate South Australia already offers free, independent complaints handling for overseas students in that state. The Overseas Students Ombudsman will refer complaints about South Australian private providers to the Office of the Training Advocate.


If you wish to lodge an external appeal or complain about this decision, you can contact the Overseas Students Ombudsman. The Overseas Students Ombudsman offers a free and independent service for overseas students who have a complaint or want to lodge an external appeal about a decision made by their private education or training provider. See the Overseas Students Ombudsman website or phone 1300 362 072 for more information.

Frequently Asked Questions (FAQs) for providers and other information about the Overseas Students Ombudsman are available at


Student Work Based Placements

A number of VET based courses offered by ANIBT require a practical placement in a work based setting as part of the requirements of the course. ANIBT will ensure that students will be place with an employer to meet course requirements.

Information for students regarding work based placements can be accessed by downloading the document below and See course guides for more information.

- Work Based Training Procedures

Practical Placement Information for Students

Right and entitlements

Disciplinary policy

Respect for other individuals is an important value which is given high priority by ANIBT, and our goal is to provide an environment free from discrimination and harassment and offer fair and equitable policies and procedures for all. We wish to ensure that there is mutual respect between students, and between students and staff. It is therefore very important that the following regulations be adhered to at all times:

Drugs and alcohol

Any student believed to be under the influence of drugs and / or alcohol will be asked to leave the premises immediately. Possession or sale of drugs will be referred to the Victoria Police.

Language and dress

Students are expected to attend any training session suitably and safely attired. Uniforms must be worn for practical classes when stipulated. Otherwise students may wear comfortable, casual and appropriate clothes to other training sessions.

Students should always conduct themselves with respect for others and use language that is respectful to other students and staff.

ANIBT may ask a student to leave the premises if dress and / or language are believed to be inappropriate.


Harassment of any kind – sexual, physical or verbal – is totally unacceptable at ANIBT and any student harassing others will be asked to leave the premises immediately. ANIBT will expect a student to commit to refraining from such behaviour if he / she is to be permitted to continue his / her course of studies. This commitment will be made in writing to the Director of Studies and Student Admissions. Any further breaches by the student will lead to withdrawal from classes and ANIBT.

Students' rights and entitlements

Students are entitled to the following rights:

  • Receive training and assessment that is in accordance with the requirements of the accredited course and endorsed Training Package that may lead to AQF qualifications or Statements of Attainment.
  • Receive a current copy of the accredited course curriculum and information regarding the program of study, availability of learning resources and appropriate services.
  • Learn from trainers who have demonstrated competencies, including industry experience, in the area of study and who possess at least Certificate IV in Workplace Training and Assessment.
  • Have RPL applications assessed fairly and adequately by a trained assessor.
  • Be part of a learning environment where respect for the individual is highly regarded and which is free from harassment and discrimination and has fair and equitable procedures for dealing with student grievances, complaints and appeals.
  • Receive regular feedback about your academic performance in your area of study.
  • Be issued with qualifications and / or statements of attainment when a program of study has been successfully completed.


ANIBT has an established process for dealing with complaints  that will be explained to you in detail when the course commences. You will also have access to a complete copy of the procedures on request or you may access the link to our policies from the website. Note that there is a suggestion box provided at the Reception area through which suggestions and complaints can be made.

Critical Incidents

Critical Incidents Procedures


Course Progress and Academic Intervention Strategy Policy

If you as a student, and/are not achieving academic results required, ANIBT will inform the Student to discuss options. This will be discussed with you prior to commencement of new assessments. If you decide to appeal we will ask you to provide your concerns in writing. Students can appeal the progress at anytime.The Director of Studies will then review the appeal and contact you to discuss and arrange a re-assessment if appropriate. This appeal process may also be applied to RPL applications.

Student Course Progress Monitoring Policy

- Attendance Policy


Access and equity

ANIBT is an organisation with a strong focus on assisting people who are disadvantaged to obtain the maximum benefit from the programs and services we provide. We are committed to ensuring that those most in need are given every opportunity, through counselling and discussion, to select and access the options that best suit them. Clients and participants from all target groups, regardless of status or background, are assisted to the absolute best of our ability and are treated equitably in every respect. ANIBT has a comprehensive Access and Equity Policy that will be given to you on enrolment.


ANIBT has a detailed Privacy Policy that we will give to you on enrolment. In brief, we will not disclose any information that we gather about you to any third party. We use the information collected only for the services we provide. No client information is shared with another organisation. If a third party requests information about you we will obtain your written consent prior to release of any information. Exceptions will be made in situations where ANIBT is required by law to provide information to relevant bodies.

Student access to records

Students may access their own personal records at any time. This can be arranged through the Director of Studies. Students must provide a verifiable form of identity when seeking to access their own record.


 Refund and Cancellation fees 

Application fees, Accommodation Placement Fees and Airport Pickup fees are non-refundable.

All tuition fees will be refunded if the application for an initial visa is rejected. Proof of refusal must be provided no later than two weeks after the date of refusal, otherwise normal cancellation fees will be charged.

Tuition fees will not be refunded if a student visa is cancelled or refused by the relevant authority due to non-compliance on the part of the student with the rules and regulations set by the Australian government.

No reduction in tuition fees for students who arrive after course commencement will be considered.

A student whose enrolment is terminated by ANIBT will not be entitled to any fee refund.

Notification of cancellation/withdrawal from unit/s, withdrawal or deferral from a course of study must be made in writing to ANIBT. Under these circumstances cancellation fees – please refer to Clause 24 for details of cancellation/withdrawal fees.

Any refund will be paid within 28 working days after receiving a written notice from the student; and a statement explaining how the refund is calculated will be included upon request.

Material fees are NON-REFUNDABLE after Course Commencement Date.

Where students apply for cancellation/withdrawal, the following CANCELLATION fees will apply.


24.1     Before Course Commencement Date

More than 10 weeks                            A$500

Between 4 weeks and 10 weeks        50 % of Term 1 & 2 tuition fees

Less than 4 weeks                              70 % of Term 1 & 2 tuition fees


24.2     After Course Commencement Date

During Term 1                                     A$500 plus 100 % of Term 1  & Term 2 tuition fees

During Term 2                                     A$1000 plus 100 % of Term 1 & 2 tuition fees

During Term 3                                     A$1500 plus 100 % of Term 3 tuition fee

During Term 4                                     A$1500 plus 100 % of Term 4 tuition fee


IMPORTANT NOTE - Application for withdrawal received during Term break under clause 9.2 will incur an additional withdrawal fee of $500.


Exemptions to Clause 24 may only occur where there are extenuating or compassionate grounds, as determined by the CEO of ANIBT.

In the event of any disagreement between the parties, the dispute resolution process of ANIBT does not circumscribe the student’s right to pursue other legal remedies.

This agreement does not remove the right to take further action under Australia’s consumer protectionlaws.


Procedures for Refund          

A refund entitlement is based on a student having met all fees policy requirements.

Students will be required to apply for a refund in writing.

Students with outstanding fees will be unable to claim a refund.

On a withdrawal or cancellation application authorization signatures are required from all the following:

Appeals for leniency can be directed to the CEO

Training manager

All refund cases and applications will be reviewed by the Campus Manager for approval to accounts WITHIN 7 DAYS.

Refunds are via internet transfer or a company cheque.

Allow 28 working days for receipt of refund.



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